Contract Negotiation: The courier company and the client negotiate the terms of the contract, including the frequency of deliveries, types of items to be delivered, delivery locations, and pricing.
Service Level Agreement (SLA): Both parties agree on a service level agreement that outlines the expectations and responsibilities of each party. This includes delivery timelines, handling of special items, insurance coverage, and any penalties for missed deliveries or damages.
Scheduled Pickups and Deliveries: Once the contract is in place, the courier company establishes a regular schedule for pickups and deliveries based on the client’s needs. This could be daily, weekly, or at other intervals depending on the volume and urgency of the deliveries.
Flexibility and Adaptability: While the schedule is typically regular, the courier company must remain flexible to accommodate changes in delivery volumes, routes, or special requests from the client. This could include rush deliveries, additional pickups, or changes to delivery locations.
Customer Service: Excellent customer service is essential in regular contract courier work. The courier company must be responsive to any inquiries or concerns from the client and ensure that deliveries are handled with care and professionalism.
Billing and Payment: Billing arrangements are typically outlined in the contract, with the client being invoiced periodically for the services provided. Payment terms, such as due dates and accepted payment methods, are agreed upon in advance.
Overall, regular contract courier work requires effective communication, reliability, and a commitment to meeting the client’s delivery needs consistently and efficiently.
